Windows Face Recognition Not Working? Here’s How to Fix It

Are you having problems with Windows face recognition not working? If so, don’t worry – you’re not alone.

Windows Face recognition is a handy feature that allows users to log in to their computers simply by looking at them. It’s one of three options available with Windows Hello, which comes as part of Windows 10/11. However, face recognition isn’t perfect, and there are a number of reasons why it might not work as intended.

Many people are reporting this issue, and there are a few things that you can do to fix it. In this blog post, we will walk you through the steps that you need to take to get your face recognition working again.

  Windows 11 Problems and Solutions

Why is Windows Face Recognition not working?

There are a few reasons why your face recognition might not be working as intended.

  • The most common reason is that your computer’s webcam isn’t set up correctly.
  • Another possibility is that there is something blocking the camera, such as a piece of tape or a sticker. If this is the case, you’ll need to remove the obstruction before face recognition will work properly.
  • It’s also possible that your computer just doesn’t have the right hardware for face recognition. This feature requires a special type of camera, and not all computers come with this type of camera installed. If you’re not sure whether or not your computer has the right hardware, you can check the manufacturer’s website or contact customer support.
  • Outdated drivers can also cause problems with face recognition. If you’ve updated your operating system recently, it’s a good idea to check for updates to your webcam drivers as well.
  • Finally, lighting can also be a factor. Face recognition works best when there is plenty of light, so if you’re in a dim room or area, this could be why it’s not working.

How to fix Windows Face Recognition Not Working?

If your face recognition isn’t working, there are a few things that you can do to try to fix the problem.

Try Basic Troubleshooting Steps

Before beginning the more advanced troubleshooting steps, it’s always a good idea to start with the basics:

  • First, try restarting your computer and see if that fixes the problem. If not, the next step is to check your webcam settings.
  • Next, go into the Windows Hello settings and make sure that face recognition is enabled.
  • Open the Camera app and make sure that the correct webcam is selected. make sure that your webcam is set up correctly and that there is nothing blocking the camera.
  • Then, click on the Settings icon and adjust the brightness, contrast, and other settings as needed.
  • If you’re still having problems, try updating your webcam drivers. You can do this by going to the manufacturer’s website and downloading the latest drivers for your model of webcam.

Restore Old Biometric Driver

Restoring an old driver might fix the face recognition not working problem if it’s being caused by a recent update to the drivers.

To do this, follow these steps:

  1. Go to the Device Manager and expand the Biometric devices category.
  2. Right-click on your device and select Properties.
  3. Go to the Driver tab and click on Roll Back Driver.
  4. Follow the prompts to complete the process.
  5. Restart your computer and see if the problem is fixed.

Update Biometrics Drivers

If you’re still having problems, the next step is to update your biometrics drivers.

To do this, follow these steps:

  1. Go to the Device Manager and expand the Biometric devices category.biometric devices
  2. Then, right-click on your device and select Update driver.update facial recognition driver
  3. Click Search automatically for updated driver and follow the prompts to install the latest drivers.search automatically for biometric drivers
  4. Restart the system.

If you’re still having problems, the next step is to uninstall and reinstall your biometrics drivers.


Reinstall Biometric Driver

Uninstalling and reinstalling your biometrics drivers can often fix the problems that you’re having.

To do this, follow these steps:

  1. Go to the Device Manager and expand the Biometric devices category.
  2. Right-click on your device and select Uninstall device.uninstall biometric device
  3. Click the Uninstall button to confirm.
  4. Then, restart your computer and go to the manufacturer’s website to download the latest drivers for your device.
  5. Install the drivers and restart the system once again.

Enable Biometrics Via Local Group Policy Editor

If you’re still having problems, you can try enabling biometrics via the Local Group Policy Editor.

To do this, follow these steps:

  1. Press the Windows key + R to open the Run dialog box.
  2. Type gpedit.msc and press Enter.group policy editor
  3. In the left-hand pane, navigate to Computer Configuration > Administrative Templates > Windows Components > Biometrics.
  4. In the right-hand pane, double-click on Allow the use of biometrics.allow the use of biometrics
  5. Click Enabled and then Apply & OK.enable biometrics
  6. Restart your computer for the changes to take effect.

Delete NGC Folder

The NGC folder is where Windows stores all the biometric data for Windows Hello. By deleting this folder, you will be forcing Windows to create a new one when you try to log in with facial recognition.

To delete the NGC folder you will require administrator rights. So log in with your administrator account and follow these steps:

  1. Open File Explorer and go to the following location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
  2. Right-click on the Ngc folder and select Delete.delete ngc folder

You will be asked to confirm the deletion. Click Yes to continue.


Update Windows

If you’re still having trouble with Windows Face Recognition Not Working, it might be an issue with Windows OS itself. To fix this, you will need to update Windows to the latest version.

To do this, follow these steps:

  1. Open Windows 11 Settings.open windows 11 settings
  2. On the left pane, switch to the Windows Update tab and click on Check for updates on the right.check-for-updates-windows-11
  3. After the latest updates are finished downloading, click on Install now.install-updates
  4. Restart your device.

If there are any updates available, Windows will download and install them automatically. Once the process is complete, restart your device and try logging in with your PIN again.


Final Words

If you’re having problems with Windows Face Recognition not working, there are a few things that you can do to try to fix the problem. Start with basic troubleshooting steps like restarting your computer and checking your webcam settings. If that doesn’t work, try updating your drivers or restoring an old driver. You can also try enabling biometrics via the Local Group Policy Editor. If all else fails, you can always contact Microsoft support for help.

We hope this article was helpful and that you were able to successfully fix the problem. If not, please let us know in the comments.

Why is my face recognition not working?

There could be a number of reasons why your face recognition is not working. The first thing you should do is restart your computer and check your webcam settings. If that doesn’t work, try updating your drivers or restoring an old driver. You can also try enabling biometrics via the Local Group Policy Editor. If all else fails, you can always contact Microsoft support for help.

Why is my laptop not recognizing my face?

There could be a number of reasons why your laptop is not recognizing your face. The most common reason is that the camera needs to be cleaned. Another possibility is that there is a problem with the drivers or software. If you have updated your operating system, it is possible that the new software is not compatible with the face recognition feature.

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